Thank you for choosing POP MART Australia! We are committed to ensuring your order is shipped promptly and securely. Here’s everything you need to know about our shipping process.

1. Shipping Locations and Delivery Times

We ship all orders directly from Western Australia, Australia, and offer worldwide shipping.

• Processing Time: All orders are processed and packed within 1-2 business days after payment confirmation.
• Delivery Time Within Australia: Once shipped, orders within Australia typically arrive within 3-7 business days. This means that your total delivery time from order placement is approximately 4-9 business days.
• International Delivery Time: Shipping times vary by destination. For an estimate of delivery times to various destinations, please refer to the table below.

Estimated Delivery Times for Select Countries

Note: These delivery times include processing times of 1-2 business days.

2. Shipping Partner

Our primary shipping partner is StarTrack, a trusted logistics provider that ensures reliable and timely deliveries across the U.S. and internationally.

3. Shipping Costs

We are pleased to offer free shipping worldwide. No matter where you are, your order will be delivered to you at no additional cost.

4. Delays and External Conditions

While we work hard to ensure timely delivery, please note that unforeseen circumstances, such as severe weather or natural events, may lead to delays. In such cases, please allow an additional 5-15 business days for delivery.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email so you can monitor your order’s progress.

Thank you for choosing POP MART Australia. We are committed to providing a seamless and worry-free shipping experience. If you have any further questions, please feel free to reach out!