All orders are processed within 1-2 business days. Estimated delivery times are:

 
• Within Australia: 3-6 business days
• Neighboring countries (e.g., New Zealand): 6-8 business days
• Other international destinations: 6-10 business days
• Remote areas: May take an additional 1-3 days

In case of extreme weather conditions or natural disasters, shipping delays of 1-6 days may occur.

Shipping fees are calculated as follows:

• Orders over AUD 80: Free shipping
• Orders under AUD 80: Flat shipping fee of AUD 15

We accept Credit Card as our secure payment method. All transactions are protected with SSL encryption to ensure the security of your financial data.

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number to track your shipment on the carrier’s website.

Orders are processed quickly after payment.

• If your order has not been shipped yet, we may be able to cancel or modify it.
• If your order has already been shipped, you will need to return it following our return policy.

Yes, we regularly offer promotions and discount codes.

• Check our website https://www.popmart-australia.com/ for current deals.
• Subscribe to our newsletter for exclusive offers.

We accept returns within 30 days of receiving your order.

• Returns are free, and we provide a prepaid return label.
• The item must be in perfect condition and in its original packaging.
• Items marked as “non-returnable” are not eligible for return.

If you receive a damaged, defective, or incorrect product, We will send a replacement or arrange a return based on your preference.

Yes, all our products come with a legal warranty of conformity and protection against hidden defects, in accordance with applicable laws. For warranty claims, please contact us.

Currently, we ship within the Australia and select neighboring countries. To check if we can ship to your location, please verify at checkout or contact our customer service team.